Refund & cancellation policy

Billing

Aethara Pro subscriptions are sold by Aethara and processed by PayPal. The charge on your statement will appear as PayPal *Aethara or similar. PayPal processes payment; Aethara is responsible for the subscription product and support.

Subscription price

Aethara Pro is $9.99/mo, billed monthly through PayPal until you cancel. You are charged when you subscribe; there is no free trial period.

Cancellations

You can cancel anytime from your account page (Manage billing → PayPal automatic payments) or from your PayPal account settings. When you cancel, your Pro access continues through the end of the current paid period; it does not renew afterward. We do not provide partial refunds for the unused portion of a billing period unless required by law.

PayPal guest checkout (card only)

If you subscribed with a debit or credit card through PayPal without signing into a PayPal account, the recurring charge may not appear under PayPal’s “Manage automatic payments” screen — even if you create a PayPal account later with the same email.

To cancel in that case:

1. Email matthewkindle@aethara.us from the same address you use to sign in to Aethara, with the subject “Cancel subscription.” We will cancel the billing agreement on our side through PayPal.
2. Check your PayPal receipt email from checkout — it may include a link to manage the subscription.
3. Contact PayPal customer support if you cannot reach us.

Refunds

If you were charged in error, did not intend to renew, or are otherwise unhappy with Pro, contact us within 14 days of the charge at matthewkindle@aethara.us with your account email and the transaction date. Eligible refunds are issued back to your original payment method via PayPal. Refund requests outside this window are reviewed case by case.

How to request a refund

Email matthewkindle@aethara.us from your account email with the subject “Refund request” and your PayPal transaction ID. We typically respond within 2 business days.

Chargebacks

Please contact us before initiating a chargeback — most issues are resolved faster by email. Chargebacks filed without contacting support may result in account suspension.

Related policies

See also our Terms of use, Privacy policy, and Cookie policy.

Contact

Questions about billing or refunds: matthewkindle@aethara.us